Privacy Policy

Sarafi Qasemi is committed to protecting your privacy in accordance with Australia’s Privacy Act 1988, the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006 (AML/CTF Act) as enforced by AUSTRAC, ASIC requirements, and related legislative frameworks. This policy describes how we collect, use, store, disclose, and protect your personal information. By using any of our sites or services, you unconditionally agree to be bound by this privacy policy

Information We Collect

Identity & Verification Data: name, date of birth, gender, address, identity documents (e.g. passports, driver’s licences, utility bills) collected to comply with our KYC/AML obligations (austrac.gov.au, austrac.gov.au).
Transaction & Financial Data: account details, transfer amounts, beneficiary information, currency exchange rates, collected to process money transfer and currency conversion services.
Usage & Technical Data: device information, IP address, cookies, website usage via Google Analytics or similar — to optimize our services and support decision‑making (asic.gov.au, asic.gov.au).

Purposes of Collection
We collect and handle your information to:

Comply with AUSTRAC and industry AML/CTF obligations, including transaction monitoring, record‑keeping, and suspicious matter reporting (austrac.gov.au, austrac.gov.au).
Provide our core services — facilitating payments, currency exchange, financial advice, and customer support.
Meet ASIC requirements for dispute resolution, quality assurance, reporting frameworks, and regulatory compliance (asic.gov.au, asic.gov.au).
Enhance, protect, and improve our service offerings, including fraud detection and website usage analytics.
Communicate important notices (e.g. policy changes, security alerts).

Legal Basis & Disclosure
We will only collect and handle personal information when:

Permitted or required by law — under AML/CTF, ASIC frameworks, AML Ministerial Orders or Corporations Act requirements.
Necessary for carrying out our services.
With your consent (when required).
We may disclose your information to:
AUSTRAC for AML/CTF reporting, statutory reporting, compliance, audits.
Law enforcement, courts, or regulatory agencies when legally required.
Third-party service providers (e.g. payment processors, hosting) under strict confidentiality.
We do KYC verification with Third-party verification (TPV) service providers.

Data Security & Retention
Sarafi Qasemi put great importance on the security of all the information associated with our customers. Your information is stored securely using robust technical, administrative and physical protections. We retain identity, transaction, and AML/CTF-related data for at least seven years, in line with AUSTRAC retention rules (austrac.gov.au). Usage data is kept for a reasonable period to help us understand service performance and improve operations.

Access, Correction, and Privacy Rights
You may request access to or correction of your personal data. We aim to respond within statutory timeframes.

International Data Transfers
Where we engage overseas service providers, we take reasonable steps to ensure your data is protected to at least Australian standards.

Policy Updates
We may update this policy to reflect changes in law, regulation, or our business practices. We will post updates here with an effective date. We recommend reviewing this privacy policy periodically.

Contact & Complaints
For questions, access requests, corrections, or complaints:
Sarafi Qasemi
[325 Prospect Rd, Blair Athol SA 5084]

[0414104104]